Mairaj Ahmed, MBA, PMP, CSSBB, PMI-ACP, ITIL

9740 Indian Canyon Dr.

Cell: (214)850-8883Mairaj_Ahmed1@yahoo.comhttp://www.myprotraining.com

SUMMARY

Results oriented Executive with demonstrated ability to meet or exceed business goals.  Over eighteen years of results-proven achievement creating and managing Enterprise PMO and Software teams and delivering strategic, complex, large scale (>$1M) Technology and Business Projects both to internal and external clients.  MBA in Project Management, PMP, Six Sigma Black Belt, PMI-Agile Certified Professional & ITIL certifications.  Implemented Agile with globally decentralized teams.  Experienced in building strong onshore (onsite & remote) and offshore teams. Recognized by the Dallas Business Journal as among the MBA graduates who will make a mark in the way business is done in Dallas/Fort Worth.

 

CORE COMPETENCIES / STRENGTHS

-   Senior/Executive Management -   PMO Creation/Maturing/Management -   Strategic Planning, Financial modeling

-      Project Mgmt/Program Mgmt (Agile/Waterfall/Six Sigma) -      Organizational Transformation/ Process Reengineering -      Risk, Budget, Resource, Vendor Management

EXPERIENCE

Lanyon Solutions Inc., Dallas, TX (Software)

Lanyon software powers 80% of Fortune 100 industries. Lanyon software manages events from a one-to-one sales meeting, employee training or a large flagship customer conference.

Director Corporate IT – Lanyon2014 – Present

Heading the Corporate IT area globally at Lanyon

·              Built the Corporate IT team globally (North America, EMEA, APAC).

·              Integrated IT infrastructure (Network, Phone System, Active Directory) of 4 different companies into Lanyon.

·              Implemented Asset Tracking system globally.

·              Managing a budget of $8 Million including Software budget for the entire company

·              Negotiated Enterprise Agreements with Microsoft, Docusign, Zendesk and other vendors.

·              Implemented Global 24x7 Helpdesk.

·              Implementing Cell Phone Policies globally.

·              Implementing Cloud based file shares, Network/Server/IDF monitoring, and backup solutions to serve offices globally.

·              Implementing Business Continuity Plan for Corporate IT.

 

Concentra Healthcare (A Humana Company), Addison, TX (Healthcare)

Concentra, subsidiary of Humana, is a leading Healthcare provider in the areas of Occupational Medicine, Urgent care, Primary Care and Physical Therapy. With presence in more than 40 states Concentra is one of the largest Occupational Medicine provider in the USA.

Director PMO – Concentra2012 – 2014

Heading the Business PMO area at Concentra

·              Created PMO from scratch. PMO team caters to large Clinical cross functional programs, implementing telemedicine centers, Medical Center relocations, DE novo, renovations as part of the portfolio.

·              Hired, aligned and managing a team of 8 onsite and remote Project and Program Managers.

·              Established Project Governance, Portfolio Management, Capacity Management, Project Lifecycle, Project Reporting, and other processes.

·              Increased Urgent Care efficiency in pilot group physicians significantly (initial study) using Six Sigma principles.

·              Working on PMO maturity and continuous improvement based on a defined PMO roadmap leveraging PMI and Six Sigma (DMAIC) based principles.

Blockbuster LLC, McKinney, TX (Retail Industry)

Blockbuster is a leading global provider of in-home movie and game entertainment with presence throughout the Americas, Europe, Asia and Australia.

Head of IT PMO – Blockbuster LLC2011 - 2012

Reporting to the Head of IT, heading the PMO area at Blockbuster

·              Created PMO from scratch.

·              Managed 10 Project Managers and BAs. Also have 50+ dotted line Dev/QA reports (located internationally).

·              Managed IT CapEx Budget (15+ million dollars).

·              Established Project Lifecycle processes including IT Governance, project tollgates, project KPIs, project dashboards, document templates, overall IT Financial reporting and weekly executive reporting processes.

·              Reduced the IT staffing by 10% by implementing resource capacity modeling.

·              Created road map for the PMO and introducing Agile Scrum methodologies and standardized traditional Waterfall SDLC.

·              Project Portfolio includes Blockbuster Website projects (Java Based with eCommerce, multimedia, movie queuing, rating, etc. capabilities), Digital projects with TV, Blu-ray and Mobile devices, People soft to Oracle Financials conversion, POS, Data Center migration, AS/400 migration to Java based technologies etc.

·              Implemented company-wide volunteer initiative to improve the employee morale.

Monitronics International, Dallas, TX (Security/Utility Industry)

Monitronics International is one of the largest, fastest growing alarm monitoring companies in the United States.

IT Director – Monitronics International, Dallas, TX2007 – 2011

Reporting to the CIO, led the PMO and Software Development areas of the IT department. 

·              Managed a budget of $2 Million, 8 to 10 direct reports, and more than 10 contractors.

·              Managed Process re-engineering within IT department in order to align the department with project delivery best practices based on OPM3 (PMI equivalent to CMMI & P3M3).

·              Managed Project/Program Managers on multiple major projects including offshore program in Wuhan, China.

·              Implemented Agile (Scrum) application development methodology for offshore and onsite projects.

·              Increased customer growth by 15% through 2 key project implementations and achieved PCI compliance within the first year with Monitronics.

·              Managed teams implementing multiple applications including CRM application of SalesLogix, and several home grown web based B2B applications.

·              Implemented KPIs, change management, single page scoring mechanism, risk analysis and financial reports for the IT department.

·              Managed multiple vendors, including vendor selection and contract negotiations.

CBIZ, Inc. (Property Tax Solutions) Dallas, TX(Financial Service Industry)

CBIZ is a top-ten national accounting firm focused on business process outsourcing.

Business Systems Director (Head of IT) – CBIZ (Property Tax Solutions), Dallas, TX2004 – 2007

Reporting to the Business Unit President, led the IT and Document Management Departments. 

·              Rebuilt IT Software and Infrastructure teams.

·              Managed a budget of $0.75 Million, 10 direct reports, 20 Corporate IT and business dotted line reports.

·              Led Business Process Re-Engineering efforts.

·              Implemented basic IT Governance and Resource Capacity Modeling, IT KPIs and Change Management.

·              Implemented Project Lifecycle and Software Development Lifecycle (SDLC) processes.

·              Reengineered the IT infrastructure, Systems and Processes.

·              Managed successful upgrade of the enterprise core systems and brought them in compliance with SOX and SAS70 (part 1). 

 

·              Oversaw design of data conversion interfaces to transfer data from home grown core business applications to an industry standard 3^rd party application.

·              Managed and architected paperless document imaging solution, enterprise workflow and customer web portal at the National Practice.

·              Maintained department statistics on work volume, productivity and accuracy for use in long-range planning and budgeting that resulted in 33% reduction in staffing costs.

·              Negotiated with vendors for purchases, prepared RFPs for ongoing services, and part of the team making final decisions on competing proposals

University of Texas at Dallas, Richardson, TX (Education Industry)

Ranked as one of the top 20 best MBA programs among public schools and top 40 nationwide. (2012 US News and World Report)

Full-Time MBA student (Project Mgmt/Finance) – University of Texas at Dallas, Richardson, TX              2003 -2004

·              Received the highest academic honors and best leader and contributor from the university.

·              Published in Dallas Business Journal as someone who has the potential to leave a mark on how business is conducted in Dallas/Fort Worth.

·              Performed actual research on the feasibility of establishing a major US retail store chain in a foreign country.

Atmos Energy Corporation, Dallas/Amarillo, TX (Utility Industry)

Atmos Energy Corporation is one of the largest pure natural gas distributors in the United States.

Senior Applications Architect (Independent Consultant)– Atmos Energy Corp, Dallas/Amarillo, TX2003

·              Implemented code to upgrade Call Center applications that were implemented by me few years earlier while with eLoyalty.

·              Applications were upgraded to support multiple call center sites, Genesys CTI controls were also upgraded to the latest version.

Capital One Financial Corporation, Irving, TX (Financial Industry)

Capital One Financial Corporation is a leading credit card and other loan provider with a global customer base.

Senior Applications Architect – Capital One Corporation, Irving, TX2001 – 2002

·           Developed and tested Routing strategies using Cisco ICM/Aspect CCTs to route inbound calls coming into the Capital One and Outsourced Call Centers.

·           Created Proposals for improving existing Inbound Call network design and for integrating CTI interfaces with the existing Agent Desktop.

·           Worked with offshore teams for call routing implementations to offshore call centers.

eLoyalty Corporation, Dallas, TX (Technology Service/Consulting Industry)

eLoyalty is a premier CRM management consulting and systems integration firm.

Senior Principal - eLoyalty Corporation, Dallas, TX1995 – 2001

Reporting to Practice Area Leader for South Region:

·           Led and managed multiple Call Center Technology implementations including integration with Siebel, SAP, mainframe systems, IVRs and telecom switches.

·           Led the technology area and worked alongside sales team and client in order to prioritized technology features and conduct ROI analysis.

·           Created multiple innovative technical solution to suit the client’s needs through JAD sessions and focus groups.

·           Wrote technical documents and sales presentations and led technical sales efforts that resulted in the sale of multi-million dollar projects with clients like Reliant Energy.

·           Clients belonged to insurance, utility, telecommunications, computer, chemical and financial industries. 

TECHNICAL SKILLS

Project Portfolio Management (PPM) Softwares

Serena, Daptiv, Dovico, MS Project Server, Clarity

Software Tools/Packages and Operating Systems

MS Project, Visio, MS Office, MS Access, Crystal Reports, SQL Enterprise Manager, 3270 Emulators, Citrix, Active Directory,  Multiple versions of MS Windows and Unix operating systems.

Programming Tools & Languages:

C#, VB .Net, VB 2-6, PowerBuilder, PL/SQL, C++, C, SSIS, SSRS, FORTRAN, Assembly, XML, Web Sphere

CTI Applications:

Genesys v5 & 6, Cisco ICM v4, CCM

CRM / ERP Applications

Siebel, SalesLogix, Vantive, SAP R/3

EDUCATION

Masters of Business Administration, Project Management/Finance, 2003 - 2004

(Presented Highest Academic Honors Award by the University)

University of Texas at Dallas, Dallas, TX

Bachelor of Science, Electrical Engineering,1990 - 1994

(Summa cum laude)

University of Texas at Arlington, Arlington, TX

CERTIFICATIONS

Project Management Professional (PMP)

PMI Institute

Certified Six Sigma Black Belt (CSSBB)

American Society for Quality (ASQ)

Project Management Institute – Agile Certified Professional (PMI-ACP)

PMI Institute

ITIL Foundation Certificate in IT Service Management

Office of Government Commerce (OGC)

PAPER & COACHING

·              Paper on “Advantages of Agile Scrum with International and Virtual Teams” (Annual Project Management Symposium 2012 – PMI & UTD).

·              Training PMP Certification classes.

·              Trained Agile Scrum Methodology, EVM and other Project Management techniques.

AWARDS / AFFILIATIONS

·              Recognized by the Dallas Business Journal as among the people who will make a mark in the way business is done in Dallas/Fort worth.

·              Awarded Highest Academic Achievement Honors by University of Texas at Dallas for graduating top of the MBA class.

·              Summa cum laude graduate in BS Electrical Engineering from University of Texas at Arlington.

·              Member of Project Management Institute (PMI).

·              Member of American Society for Quality (ASQ).

·              Member of “The Tau Beta Pi Engineering Honor Society.”

·              Member of “Eta Kappa Nu Electrical Engineering Honor Society.”